At Isadora Byte, we want you to be completely satisfied with your purchase. This Returns & Refund Policy explains the conditions under which returns are accepted and refunds are issued.
1. Eligibility for Returns
We accept returns only under the following conditions:
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You received a damaged, defective, or incorrect item.
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You notify us within 3 days of receiving your order.
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The item is unused, in its original packaging, and with all included accessories.
2. How to Request a Return
To initiate a return, email us at [email protected] with the following details:
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Full name
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Order number
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Description of the issue
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Photo or video of the product (for damage or defect)
Our team will review your request and respond with return instructions if the item qualifies.
3. Return Shipping
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If the return is approved, we will provide details on how and where to send the item.
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Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).
4. Items Not Eligible for Return
We do not accept returns for:
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Change of mind
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Items damaged due to misuse or mishandling
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Products not in their original condition or packaging
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Items requested for return after 3 days of delivery
5. Refund Policy
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Since we operate cash on delivery only If a return is accepted, you may choose:
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A replacement of the same product (if available)
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Refunds are not offered for non-returnable or rejected items.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us immediately.
7. Contact Us
If you have any questions about returns or refunds, please reach out to:
Email: [email protected]